Realcold Values

Our Commitment to the HVACR Industry:
We are committed to continue Realcold's long tradition of superior service to the HVACR industry in New Zealand, Australia and the South Pacific.

Our People:
"They are our greatest asset and the key to our success".
Recognizing that our most valuable asset is the specialist and professional knowledge, skills and achievements of our people, by:

• Fostering a community of continuous learning involving all staff.
• Embracing innovative solutions for improving intellect & enhancing services within the profession.
• Providing a supportive work environment, encouraging personal growth and development to their full potential
• Ensuring that all staff members are treated with respect and concern for their rights.
• Providing staff with opportunities to be involved in making decisions that affect them.
• Respecting our multi-cultural community in the work place.
• Providing a safe and healthy work place.
• Ensuring equity in employment opportunities for all.
• Providing competitive reward and recognizing performance.
• Encouraging balance between work and home life.

Customer Satisfaction:
"Our business exists to meet their needs".
We strive to be our customers supplier of choice, by:

• Providing superior products, superior services and the best innovative solutions within the scope of our business.
• Developing partnerships by proving that we have their best interests at heart and we are genuinely interested in their business .
• Responding to customers needs in a timely fashion.
• Ensuring that our customers are comfortable in dealing with us because we are friendly, helpful and knowledgeable.
• Proving to our customers that we are trustworthy and reliable.

Protecting our Environment:
We care about the world we live in and we 'Champion' best practices to protect the environment.

Participation in our Communities
We maintain meaningful relationships within our communities & recognize our social responsibilities as respectable Citizens.

The highest Ethical Standards of Behaviour:
We treat other as we expect to be treated; with respect; honesty; integrity in all we do.

• By upholding the highest ethical and professional standards.
• By behaving in an open, honest and consistent manner, with impartiality and fairness.
• By acting with respect for the law and the rights of others, valuing the views and contributions of others.
• By acting worth courage in pursuit of the best possible outcomes for our stakeholders.

Teamwork, Supportive Leadership and Collaboration throughout our Organization:
Our leaders encourage individual accountability and they inspire, respect, support and empower our people.
Our leaders are role models in shaping policy.

Innovation, Agility, Performance Excellence and Results:

• Innovation in developing future knowledge and learning opportunities, in the way we organize and manage the business
• Innovation be being receptive to new creative ideas, through discovery of knowledge and original research.

Agility
Agility be being responsive to changing needs and in the way we respond

Performance Excellence

• Performance Excellence by promoting the highest quality and best practices, constantly improving processes and procedures
• Accountability and excellent results are the true measure of our success and underpin our purpose.

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